Booking Policy

1. Reservations

All services are available exclusively by reservation.

It is recommended to book at least 15–30 days in advance, especially for premium tours, helicopter transfers, or during the high season.

After submitting your request, you will be contacted within 48 hours to confirm availability and personalize your experience.

2. Deposit and Payment

To confirm a reservation, a deposit is required. The exact amount will be specified in the service description.

The remaining balance must be paid as detailed in the service agreement, prior to the start of the experience.

Accepted payment methods: bank transfer, credit card, or PayPal.

3. Cancellations and Refunds

• Cancellations made more than 30 days in advance: full refund of the deposit.

• Cancellations made between 7 and 29 days: 50% refund of the deposit.

• Cancellations made within 6 days of the start date: no refund.

In case of bad weather or force majeure (e.g., for boat or helicopter experiences), we will offer either:

• an alternative experience

• or a full refund of the amount paid

4. Group Size and Customization

Most experiences are designed for private groups from 1 to 8 people.

For larger groups (events, retreats, corporate travel), custom experiences are available upon request.

Minors must be accompanied by an adult at all times.

5. What’s Included

Each experience page clearly states what is included (e.g., transportation, meals, accommodation, guided visits).

Extras or upgrades can be added upon request during the planning phase.

6. Changes and Communication

Any changes to the itinerary must be requested at least 5 days before the start of the experience.

Once the trip begins, Mario or a team member will be available as your personal point of contact throughout the entire experience.